Support
Need a hand with Expencil — on the web at app.expencil.com or in the Expencil app on your phone? You will reach a real person at the addresses below. Support is available in English and German.
Email:
support@expencil.com — the fastest way to
reach us; we normally reply within one to two business days.
Phone: +49 177 1814305
Operator: Sasan Ebrahimi - Oriexai Solutions, Germany — full provider
details in the Impressum.
Quick answers
- Can't sign in? Use Forgot password — we email you a reset code and you choose a new password right in the app. If you normally sign in with Google, use the "Continue with Google" button with the same Google account. If a signup confirmation email hasn't arrived, check your spam folder and use the resend button on the confirmation screen.
- Subscriptions & billing. Manage, cancel or get invoices for a Pro subscription bought on the web any time under Settings → Plan → Manage billing in the web app at app.expencil.com — no email needed. A subscription bought inside the Android or iOS app is billed by Google Play or the App Store and is managed and cancelled in the store's own subscription settings (the Plan tab links you there). How plans, renewals, refunds and the EU right of withdrawal work is in the Terms of Service, section 7.
- Delete your account. Self-service and immediate — in the app under Settings → Account → Delete account, or without the app on the account deletion page.
- Your data & privacy. What we store, who can see it and how long we keep it is in the Privacy Policy. For a data request under the GDPR, email us from your account's email address.
- How the app works. Common questions — plans and limits, shared spaces vs. groups, currencies, recurring expenses — are answered in the FAQ.
When you write to us
Include the email address of your Expencil account and, for a bug, what you did, what you expected and what happened instead — a screenshot helps. Never send us your password; we will never ask for it.
Found a security issue?
If you believe you have found a vulnerability in Expencil, please email support@expencil.com with “Security” in the subject line and give us a reasonable chance to fix it before disclosing it publicly. We read these reports first.